RETURNS & REFUNDS

We value the satisfaction of our customers as our utmost priority. We make every effort to deliver our products without damage or defect. You can apply for a return or exchange within 48 hours after the product is delivered, only if the product is defective / damaged while delivery.

To be eligible for a return, your item must be damaged or defective when received, unused, in the same condition that you received it and enclosed in the original packaging.
Returns will NOT be entertained for the following reasons:

• A difference in color differences in material texture and feel wrong selection of size damaged after delivery.

In the event of a return, we request that you send a detailed message with photographs or videos to shopatkanyaofficial@gmail.com within 2 days of receipt of the product. If the return is accepted, we will send you a confirmation email along with a return authorization form, which will explain how to return the product(s). If the reason for the return is due to a mistake on our side, we promise to refund the price of the returned products. After receiving email confirmation, you may proceed to send the package back to us. It must reach us within 15 days for domestic delivery. (The date taken into account is the date of delivery.). The products must be returned in its original condition, unaltered and unused.

ShopatKanya is not liable to pay the return shipment charges. You will be responsible for paying for the shipping costs of returning your item. Shipping costs are non-refundable.

• For Full-Priced Items If the product does not reach us within 15 days from the date of delivery, it is not eligible for return.
• For SALE Price Products if the product does not reach us within 10 days from the date of delivery, it is not eligible for return.

In case of any queries, do contact our ShopatKanya Support Team between 10:00 AM and 8:00 PM IST at +91 8792829838 or e-mail us at  shopatkanyaofficial@gmail.com. 



Send your item along with the invoice or proof of purchase to: SHOPATKANYA, No:30, 8th B cross, Jayanthi Nagar Extension,Horamavu Kalkere Main Road, Bangalore. 560043

Depending on where you live, the time it may take for your exchanged product to reach us may vary. If you are shipping an item, consider using a traceable shipping service and/or purchasing shipping insurance.

Important:
If you think you have received the product in bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package, procure photo evidence in the presence of the delivery person, and return the package to him. Please include the original shipping box and packing materials while returning.